Return eligibility

Eligible merchandise may be returned within 30 days of delivery. Items must be new, unworn, unwashed, free of stains, odors, makeup, pet hair or signs of use, and returned with original tags, packaging and included accessories.

Items that cannot be returned

• Final-sale merchandise
• Personalized or custom-made items
• Items that have been worn, washed, altered, damaged or used
• Items with product-specific restrictions disclosed before purchase

Halloween merchandise

Halloween items remain subject to the 30-day window; however, return requests for Halloween merchandise must be submitted no later than October 15. Requests made after October 15 cannot be accepted.

Exchanges

Contact us within 30 days. Exchange availability depends on inventory and return eligibility, and replacement sizes cannot be guaranteed.

Damaged or incorrect orders

Contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging and shipping label.

How to request a return

1. Email support@lolliandlace.com within 30 days of delivery.
2. Include your order number and the item you wish to return.
3. Wait for authorization and return instructions before shipping.
4. Package the approved item securely with all tags, accessories and packaging.

Unauthorized returns may not be accepted. Original shipping charges are non-refundable unless the item arrived damaged, defective or incorrect.

Refund timing

After inspection, approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.