Shipping & Returns

Customer Care

Shipping & Returns

Everything you need to know about processing, delivery, tracking and our straightforward 30-day return policy.

01

Processing time

Orders are typically processed within 2–5 business days. Please allow additional time during holidays and the Halloween rush.

02

Shipping & tracking

Delivery time depends on the method selected at checkout. Tracking is emailed after shipment; allow 24–48 hours for the first carrier scan.

03

Address changes

Review your address carefully. Contact us immediately if it is incorrect; changes cannot be guaranteed after processing begins.

04

Delays or missing packages

Carrier delays can happen. Check your tracking first, then contact us with your order number if you need assistance.

Our return promise

30 days to make sure it’s right

Eligible items may be returned within 30 days of delivery when new, unworn, unwashed and returned with original tags, packaging and accessories.

Planning for a special date? Order early and allow extra time during holidays and Halloween season.

Read the complete return policy