Help & Frequently Asked Questions
Quick answers about ordering, sizing, delivery, returns and costume care.
When will my order ship?
Orders are typically processed in 2–5 business days. Processing may take longer during peak holiday and Halloween periods.
How do I choose the correct size?
Use the size chart on the product page. Compare measurements rather than relying only on age, and size up when between sizes.
Can I return my order?
Eligible merchandise can be returned within 30 days of delivery when it remains new, unworn, unwashed and complete with tags and packaging.
Do costumes include accessories?
What is included varies by style. The “What’s Included” section on each product page lists the exact pieces.
How do I track my package?
Tracking is emailed when your order ships. You can also use our order-tracking page.
What if my item arrives damaged or incorrect?
Contact us within 7 days with your order number and clear photos of the item, packaging and shipping label.
How should costumes and tulle dresses be cared for?
Follow the care instructions on the product page and garment label. Unless stated otherwise, spot cleaning or gentle hand washing is safest for embellished garments.
Still need help?
Our Customer Care team typically replies within 1–2 business days.